So it’s bad enough that my high-speed internet has been going down like an immigrant girl lately, I can deal with it. Especially considering most of the time it’s fixed with the ol’ unplug/replug technique, and I’m back up and running. But there have been a couple times in the past month or so that it’s gone down completely. Tricks don’t work, and it stays down for longer stretches.

It was down this morning, I finally had enough and called tech support. After sitting on hold for 10 minutes or so, I figured it was a network issue and hung up. No sense waiting 10 or 20 more minutes for someone to tell me they know about it and are moving on. (I remember Time-Warner in Columbus kindly leaving a message at the start of the voice-prompt hell telling of any known issues. Not here.) I get to work and check the Comcast website to see if THEY mention anything about downtime. Then I remember that their website is as customer friendly as a rock, and move along.

I come home from work, everything’s fine. For about 10 minutes. Mid-email, it goes down again. Plug tricks fail, and I call support, figuring that at midnight, no one would be lining up. I get a message saying that customer support is closed for the evening.

CLOSED? What the hell is that!?!?

I get belligerent and wait for the digital ho voice to tell me something I can use. Another prompt comes up about “complete service disruption”, so I select it. Within seconds, I’m on the phone with someone (I think in Sales), explain what’s up, and he’s like “Hold on, I’ll connect you with computer support.”

But I thought you were closed, computer support?? What’s the deal?

Walking back to my computer, waiting for some kid from Bangladesh to tell me I should try unplugging my router and plugging it back in, I see that it’s working again. If it weren’t the hour that it is, I would have stuck around and shared a few thoughts. Instead, I hung up.

So what gives, Comcast? Is it not enough that you charge out my ass for what has been two months of mediocre service? (Oh yeah, I have to call them about some TV reception issues, too.) But now when I call with a problem, you’re CLOSED? Or at least say you’re CLOSED, when really there’s somebody there to take my call? How about on the next billing cycle, I tell you I’m out of checks, when really, I have PLENTY of checks?

If anyone has any plans on how to screw them over (or at least work a good deal out of them), let me know. They deserve to be screwed back.